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Privacy & Security:

1. Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

a. Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

b. Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

c. Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

d. Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

 

2. Returns and Exchange Policy:

Please read and understand our returns and exchanges policies before making your purchases, as this policy will apply to all customers. All Customers acknowledge acceptance of this policy at checkout.

If you are not satisfied with a product you bought online at the EnjoySilk Pajamas Shop, for whatever reason, it is possible to return it only within 10 days of receiving the product, subject to the terms and conditions below. Any and all authorized returns will be charged 35% restocking fee. When returning or exchanging product, original shipping fees are not refundable.

The following cannot be returned or exchanged: Has been washed.

Ensure that the product being returned is in its original packaging and in perfect condition. In the case where packaging is no longer in its original condition (ie: damaged, cut, broken), the return will be refused.

Damaged Goods:

If your order arrived damaged, please notify us, and return the package immediately. If the error is ours, you will not be charged for additional shipping costs. We will then re-send your new order at no cost to you.

EnjoySilk Pajamas Shop presents the most factual and honest information available about our merchandise and never engages in false or misleading advertising or statements, under any circumstances. We will not be held liable for occasional errors or typos, but will make corrections immediately on notification.

Therefore, NO claims made by any customer related to accusations of false or misleading advertising or statements, will be accepted, negotiated or compensated at any time, under any circumstances. Any customer considering engaging in false accusations (or any other damaging activity) for any purpose, is respectfully asked to kindly take your business elsewhere!

 

3. Shipping Policy

a. Air Mail (China Post)

silk sleepwear

Ship to worldside.  Averrage transit time: 14 days. Air Package is more suitable for the package which weight is less then 1 kg.     Track Web Pages:   USA:  http://www.usps.com

b. EMS

silk loungewear

 

 
 
c. UPS
 

silk

Average Transit Time: 3-5 Days

d. TNT

silk pajamas

Average Transit Time: 4-7 Days